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Bicom Systems Wiki
This can be done by sending an email to support bicomsystems. Non-registered emails will be lost, please see your Account Manager if you have more than one email address to register. In case you have an urgent issue that need to be dealt as soon as possible, 55i send a ticket to emergency bicomsystems. If trough investigation and troubleshooting, it is determined that the emergency was caused by a man made error, or that it the issue was raised for an non-emergency issue, you may be subject to additional charges.
Online chat is available through your web login at www.
Please reply to the ticket, adding the Support Manager usr the copy: Requirements our customers must meet in order for Bicom Systems staff members to be able to troubleshoot issues, perform maintenance or apply custom patches to their system:. Please aastrs aware that ports mentioned here are only for full system access only.
For full list of ports that have to be opened in order for your system to be fully operational, please consult our HowTo on the link below:. The difference between the two is quite simply put:.
mahual If there is not an FAQ or further explanation is required for it to be understandable then we clearly need to provide further support service to achieve our goals.
If beyond this you would prefer us ‘to do the work’ we will where possible try to quote a reasonable timeframe to complete.
There will however be some network matters that are simply beyond our intervention. Direct modifications of the hardware, base operating system or the database are not supported unless the instructions have been provided through our documentation. Unsupported modifications might mxnual to system failure as well as extensive data loss and server mal-functioning of the system.
Unless specific step-by-step instructions 55i such modifications are provided in official Bicom Systems documentation, any subsequent identify of issues and their reparation and will be charged for maintenance.
The price will be calculated according to time Bicom Systems developers spent to troubleshoot the problem at the standard rates. Given the complicated nature of such items it may take many hours just to identify the aastrz and the only course of reparation may be reinstallation and use of the most recent back-up.
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