Konzernweit sorgen MitarbeiterInnen bei Bahn und Bus (zusätzlich rund Lehrlinge) dafür, dass täglich rund 1,3 Millionen Reisende sicher an ihr. Zur zügigen Klärung Ihrer Teilnehmerbeschwerde zum Anbieterwechsel ist es für die. Bundesnetzagentur und die betroffenen Unternehmen sehr hilfreich, wenn. Fahrgastrechte von Bahnreisenden nach Verordnung (EG) Nr. / 1. Beim Kauf eines Bahntickets Online-Beschwerdeformular für den Busverkehr.

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The points of sale are responsible for sealing duty-free items in bags. Change in booking or name changes can only be initiated by the contracting person. Die Schlichtungsstelle kann das Schlichtungsverfahren erst dann bearbeiten, wenn das Verkehrsunternehmen angemessene Zeit zur Stellungnahme zu Ihrer Beschwerde hatte. In case of change in flights the fare increases by the difference of the original fare and the actual fare if the actual fare geschwerdeformular higher.

Due to security regulations set out by the authorities, these seats can only be allocated to people who are in a physical position to operate the exits in the correct manner and are able to follow the instructions of the cabin crew. Such alternative carriage will be executed at the earliest possible time and under comparable conditions. Ist die Zahlung bereits erfolgt? In case of a code share flight the general conditions of carriage of the operating carrier apply and shall prevail in the event of conflicts between these general conditions of carriage and those of the operatinig carrier.

The following conditions apply to transportation of passengers from and to a German airport from and to a train station in Germany as well as from and to the train stations Salzburg and Basel Baden by railway services provided by Deutsche Bahn group. Please be aware of the remarks on our homepage www. Passengers may carry on board duty-free items purchased at airports in the EU or on board an aircraft of an EU airline in a sealed bag and must provide the purchase receipt issued on the day of bschwerdeformular flight.

Germania may refuse carriage of special baggage if bwschwerdeformular packaging does not comply with the requirements. The pilot in command is authorized to take all required safety measures at any time.

Allocation of passengers to the carriage categories specified above depends on their age at the time they embark on the booked flight.

Name changes free of charge and only beschwedeformular until 2 hours before departure of the first leg. Travel agencies commissioned by Germania or ticket sales desks may charge extra fees. Germania must be notified of all weapons being transported including, but not limited to, side arms or sprays prior to departure.

In addition, reference is hereby made to the remarks in Article 22 of these General Conditions of Carriage in particular with regard to liability limits and exclusion. Germania reserves the right to subsequently increase price of the flight confirmed with the booking dutsche there is more than four 4 months between the conclusion of the contract and the agreed date of departure and the circumstances which led to the increase were not present before the conclusion of the contract and deutscye also not able to be predicted or avoided by Germania.


The passenger shall assert this right immediately after Germania has declared the price increase.


Ich habe mich noch nicht schriftlich beschwert. In commercial transactions the legal venue is Berlin. Passengers who report lost or damaged baggage after having left the airport premises must furnish proof that such loss or damage did not occur between the baggage handover after the flight and the time the report was made. In some cases a completed authorization form signed by a legal guardian must be provided for children and adolescents under 18 years of age if they are to leave the home country kidnapping prevention.

Mobile costs may vary. The liability for damages due to delays when transporting baggage is restricted to 1, SDR rounded sum in national currency: Bitte schildern Sie hier den Sachverhalt und gehen Sie im Einzelnen auf die folgenden Punkte ein, sofern diese auf Ihren Schlichtungsantrag zutreffen. The passenger-related increase is directly passed on to the passenger.

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Hat das Verkehrsunternehmen Ihre Beschwerde beantwortet? Upon booking the real first and last names of the passenger must be stated and verified with official photo identification passport, personal identification card, child passport etc.

The date of receipt of the letter at Germania is determining. Subject to available seats, passengers can choose to travel at a later time to their final destination; in this case the passenger assumes the costs for meals, hotel accommodation and transfer. Transport of animals to the United Kingdom, Ireland, Malta or Sweden is subject to very strict regulations. Furthermore, Germania is entitled to transfer passport data and personal data processed and utilised in connection with transport by air to government agencies at home and abroad, provided the respective request for transfer submitted by the government agency takes place on the basis of mandatory statutory provisions and hence is necessary for the satisfaction of the transport contract.

The liability of Germania by no means exceeds the amount of the substantiated loss. Please note that small children 0 to 2 years old are not entitled to their own seat unless one has been specifically booked for them. This means that Germania can request passengers to limit the number of such pieces or can refuse to transport such baggage at all. In compliance with the instructions of the cabin crew, the accompanying adult must use the seat directly next to the CRS and is responsible for correctly attaching the CRS to the seat as well as for securing the infant with the CRS.


For errors or omissions in flight plans or other publications of traffic timetables as well as information from agents, attendants or representatives of Germania with regard to data, departure and arrival times or the execution of the flight, Germania is only liable in the event of intent and gross negligence.

They may carry their arms when boarding the aircraft but must hand them over to the pilot in command during the flight. Bicycles must be checked in suitable packaging with the handlebar turned inwards, the front wheel locked, the pedals removed and the tires deflated.

A no-fault liability exists for checked baggage provided that the baggage was not faulty prior to this. Carriage of officially acknowledged service dogs is free. The liability for damages due to delays when transporting passengers is restricted to 4, SDR rounded sum in national currency: Any other electronic devices may only be used with the permission of the cabin crew.

If required and reasonable, Germania can remove the passenger from the aircraft; refuse carriage on connecting flights at any location or on all routes.

For safety reasons, passengers may not use any electronic devices during take-off or landing. If the weight of the checked baggage is not indicated on the baggage tag, it is hereby agreed becshwerdeformular the total weight of the checked baggage does not exceed the admissible free baggage allowance for the corresponding carriage class. Germania may refuse to accept baggage that is not adequately packed or closed in order to ensure secure carriage.

The same applies to other documents required for carriage including medical certificates, inoculation certificates, etc.

The same applies to nail scissors and files, tail combs as well as to syringes unless required for proven medical purposes during flights in which case Germania must bagn notified in advance. Package materials for special baggage must sufficient and suitable for air transportation and to protect it against external and internal damage.

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In case these documents cannot be presented to the Deutsche Bahn personnel, the rail and fly ticket losses its validity and you need to purchase a regular fare train ticket. A change in booking to a cheaper rate is not possible.

Sports baggage needs to be packed up and checked- in separately from other checked- in baggage.